We are a leading IT Managed Service Provider (MSP) that delivers cutting-edge technology solutions to businesses across various industries and we are seeking a highly skilled and experienced Senior Level 3 Project Engineer to join our team with the incredible opportunity for growth.

Requirements

• At least 4 years of experience as an IT Technician, preferably in an MSP environment.

• Ability to prioritize and handle critical client technical matters with a sense of urgency.

• Solid background in dealing with escalated technical requests and providing Level 2 support.

• Strong familiarity with server administration, including DNS management.

• Proven experience with Intune and Azure, demonstrating expertise in managing cloud-based solutions.•

• Team Lead responsibilities include but are not limited to, assisting lower-level engineers navigate support related issues and act as a supervisor/lead over their team to ensure the best service delivery for customers

• Serve as a subject matter expert, leveraging your IT/MSP background to provide expertise and guidance to junior technicians.

• Demonstrate proficiency in server administration, including DNS management, ensuring the smooth operation and optimal performance of clients' server infrastructure.

• Utilize your experience with AVD, Intune and Azure to effectively manage and maintain clients' cloud-based solutions, ensuring proper integration and security.

• Possess a sense of urgency when dealing with critical client technical matters, prioritizing and resolving issues promptly to minimize downtime and impact on business operations.

• Demonstrate exceptional troubleshooting skills, investigating and resolving complex network and server issues, identifying root causes and implementing appropriate solutions.

• Log in to firewalls, switches, and other network devices to perform necessary configuration and troubleshooting tasks.

• Dedication to professional growth and staying updated with the latest industry trends and technologies.

If you are a highly motivated and skilled IT professional seeking an exciting opportunity to contribute to a growing MSP company, we would love to hear from you.