We’re looking for a dependable Level 2 IT Support Specialist to join our team in Brooklyn, NY and handle escalated technical issues while providing on-site client support. This is a field-heavy role that requires strong troubleshooting skills, independence, and the ability to take full ownership of tickets from start to finish.

Requirements

• 2–4 years of IT support experience (help desk, desktop, or field support)

• Strong troubleshooting across Windows workstations, MS Office Suite, and peripherals

• Experience configuring and supporting email (POP, SMTP, Exchange, Outlook)

• Hands-on experience with workstation hardware (NICs, video cards, sound cards, drives, printers)

• Knowledge of file/print services and remote access troubleshooting

• User administration: add/remove users, groups, file permissions, backups, event logs

• Ability to work independently in the field, with minimal supervision