We’re looking for a dependable Level 2 IT Support Specialist to join our team in Brooklyn, NY and handle escalated technical issues while ensuring smooth day-to-day support for our clients. This role requires someone who can take ownership of problems, work independently, and provide high-quality resolutions without heavy hand-holding.

Requirements

• 2–4 years of IT support experience (help desk, desktop, or technical support)

• Ability to take ownership of tickets and follow through to resolution

• Strong troubleshooting skills across Windows workstations and MS Office Suite

• Experience configuring and supporting email (POP, SMTP, Exchange, Outlook)

• Familiarity with workstation hardware (NICs, video cards, sound cards, drives, peripherals)

• Knowledge of file/print services and remote access troubleshooting

• User administration skills: add/remove users, groups, file permissions, backups, event logs