A rapidly growing healthcare SaaS company, is seeking an experienced technical person to assist our team with project management, customer support, and quality assurance. The right person will be responsible to debug and reproduce bug reports, scope and contain the effect, and delegate complex issues to the right department for permanent fixes. This role is pivotal in ensuring smooth operations and customer satisfaction by resolving technical issues efficiently.

Requirements

• 3+ years of professional experience in the software industry, preferably working on customer-facing applications

• Writing automated tests, proactively upgrading the quality of our product, manual testing when necessary

• Responsible for bug reports throughout the entire lifecycle - intake, troubleshooting, research and task write up

• Act as the bridge between the Customer Service and Development teams.

• Experience writing automated tests using PlayWright, Jest, Mocha, or similar tools

• Minimum junior code writing skills

• Strong SQL skills

• Creative thinker and problem solver

• Strong communication skills and the ability to work well on a team

• Attention to detail and a responsible attitude

In a world that relies on technology, speed is the most important attribute for customer success. It requires creativity, ingenuity, and a technical mind that understands what makes software tick. In this role you will use this understanding to suggest and implement solutions to technical challenges as they arise and be the champion of the customer. If you are technical, organized, and care about the impact software has on everyday life, this role is for you.