We are looking for a Product Operations Manager to help our Product organization operate more efficiently, consistently, and at scale. This role will own key Product processes, tools, release coordination, product adoption, and help improve how our Product teams work across the organization. We are looking for someone who is highly organized, analytical, proactive, a strong communicator, and comfortable using AI and automation to improve efficiency.

What You'll Own

• Use AI tools and automation extensively to improve Product workflows, reduce manual work, analyze information, and increase team efficiency.

• Own and continuously improve Product tools and processes, including Jira, Jira automations, UserPilot, and related systems.

• Own the release-readiness process, ensuring completed work has been reviewed by Product, required sign-offs are complete, release notes are ready, and open issues are addressed before release.

• Track product usage and feature adoption and help Product teams understand how released functionality is being used.

• Improve Product processes, workflows, reporting, and visibility across teams.

• Coordinate Product pilots, early-access programs, and post-launch follow-up where needed.

• Support and coordinate the Product Advisory Council, including cadence, topics, feedback, and follow-up.

• Analyze HubSpot, support tickets, client requests, bugs, and feature requests to identify recurring themes and product opportunities.

• Help serve as a bridge between Product, Development, Operations, and Support by reviewing escalations when needed, identifying recurring issues, and making sure items requiring Product or Development input reach the right team.

What We're Looking For

• Experience in Product Operations, Product Management, Business Analysis, or a similar SaaS role.

• Strong communication and interpersonal skills, with the ability to work effectively across teams.

• Strong experience with Jira and Product tools, processes, and workflows.

• Strong proficiency with AI tools and a demonstrated ability to use AI and automation to improve productivity.

• Highly organized and detail-oriented, with strong follow-through.

• Analytical and comfortable working with product usage data, customer feedback, and operational metrics.

• Able to quickly learn a complex product and develop strong product knowledge.

• Proactive and comfortable identifying gaps, improving processes, and driving follow-up.

• Experience in HCM, payroll, HR technology, or healthcare SaaS is a plus.