Company Overview: We are a leading POS software used by thousands of merchants in the country. We are focused on our clients needs and committed to driving business success with our technology across multiple industries. Our team excels in delivering quality service and building long-term client relationships.

Role Overview: We are seeking a Technical Project Manager who excels in client communications and problem-solving. This role will focus on interacting with clients when technical issues are reported, reproducing issues, writing detailed technical tickets, and perform quality assurance tests.

Responsibilities:

• Serve as the primary point of contact for client-reported issues

• Reproduce and investigate issues for further analysis

• Execute quick fixes, including database modifications

• Write comprehensive technical tickets

• Provide status updates to stakeholders and clients

Qualifications:

• Exceptional communication skills, both written and verbal

• Ability to diagnose and troubleshoot technical issues quickly

• Excellent writing skills for creating detailed technical tickets

• Proven experience in project management and client relations

If you're a skilled problem solver, tech savvy, with strong client communication abilities, this role is for you. Preference will be given to in-house candidates (Williamsburg office). Qualified applicants are encouraged to apply for immediate consideration.