Position Details
Are you an exceptional communicator with a knack for problem-solving in the tech space? As a Technical Project Manager at our leading POS software company you will have the opportunity to be at the intersection of technology and people. Based in our Williamsburg office, you'll diagnose and resolve technical issues while building long-term relationships with clients across multiple industries.
Job Description
Company Overview:
We are a leading POS software used by thousands of merchants in the country. We are focused on our clients needs and committed to driving business success with our technology across multiple industries. Our team excels in delivering quality service and building long-term client relationships.
Role Overview:
We are seeking a Technical Project Manager who excels in client communications and problem-solving. This role will focus on interacting with clients when technical issues are reported, reproducing issues, writing detailed technical tickets, and perform quality assurance tests.
Responsibilities:
Serve as the primary point of contact for client-reported issues
Reproduce and investigate issues for further analysis
Execute quick fixes, including database modifications
Write comprehensive technical tickets
Provide status updates to stakeholders and clients
Qualifications:
Exceptional communication skills, both written and verbal
Ability to diagnose and troubleshoot technical issues quickly
Excellent writing skills for creating detailed technical tickets
Proven experience in project management and client relations
If you're a skilled problem solver, tech savvy, with strong client communication abilities, this role is for you. Preference will be given to in-house candidates (Williamsburg office). Qualified applicants are encouraged to apply for immediate consideration.
