We are seeking a dependable Level 2 IT Support Specialist to take charge of our internal IT department. The role covers day-to-day IT support for both software (primarily EMR) and hardware, while acting as a liaison between staff and external MSP personnel.

**Requirement: **

• Level 2 IT experience with the ability to solve small issues quickly.

• Support EMR systems, medical software, and general office applications.

• Troubleshoot hardware issues (PCs, printers, phones, peripherals) and basic network problems.

• Serve as a liaison between staff, call center teams, and IT vendors.

• Set up and maintain workstations, user accounts, and system access.

• Communicate clearly and professionally in a fast-paced clinical environment.