We’re looking for a reliable and motivated Level 3 IT Support Specialist to join our growing team. This role involves handling complex escalations, troubleshooting advanced end-user and infrastructure issues, and contributing to larger IT projects and system improvements. The ideal candidate takes ownership of their work, pays attention to detail, and delivers high-quality support with minimal supervision.

Requirements

• 4–7 years of IT support or service desk experience, including 2+ years handling L3 escalations

• Proven ability to diagnose and resolve complex hardware, software, networking, and infrastructure issues

• Strong experience with Windows Server, Active Directory, and Group Policy management (user provisioning, permissions, domain services)

• Experience with virtualization platforms (VMware, Hyper-V, or Citrix)

• Experience with routers and firewalls

• Experience with Citrix & Windows RDP

• Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network

• Understanding of DNS services

• Working Knowledge of Non-Cisco Firewall Technologies - SonicWALL, FortiGate

• Familiarity with remote access and endpoint management tools (e.g., Intune, SCCM, RMM platforms)

• Ability to configure, install, and troubleshoot workstation hardware (NICs, storage, peripherals)