We’re seeking a dependable and sharp Level 3 Technician / Tech Lead to join our team. This role combines advanced troubleshooting, leadership, and project work. You’ll guide the service team, handle escalations, and help deliver high-quality IT solutions.

Requirements:

• 5–8 years of IT support experience with strong Level 3 technical skills

• Advanced troubleshooting across servers, networking, and end-user systems

• Ability to scope, design, and implement IT projects

• Experience mentoring junior technicians and leading escalations

• Proficiency in Windows administration, backups, and enterprise email systems

• Strong customer-facing communication skills; able to lead onsite walkthroughs when needed

• Comfortable improving workflows, documentation, and efficiency (automation/AI a plus)