Job Overview

A rapidly growing healthcare SaaS company, is seeking an experienced technical support specialist to assist our team with solving software related inquires for our customers. The right person will be responsible debug and reproduce bug reports, scope and contain the effect, and delegate complex issues to the right department for permanent fixes. This role is pivotal in ensuring smooth operations and customer satisfaction by resolving technical issues efficiently.

Requirements:

• Past experience working in a technology team

• Support our Customer Service Team

• Be creative to find solutions and workarounds to immediate problems

• Investigate, diagnose, and fix straightforward technical and data issues - includes writing scripts to assess scope of data bugs and updating data

• The ability to delegate complex issues to the correct team

• Technical Proficiency: Good SQL and data analysis skills

• Ability to quickly grasp business concepts

• Familiarity with automated testing, software deployment practices, and a basic understanding of software development processes a strong plus.

• High level knowledge in general technology concepts and languages

In a world that relies on technology, speed is the most important attribute for customer success. It requires creativity, ingenuity, and a technical mind that understands what makes software tick. In this role you will use this understanding to suggest and implement solutions to technical challenges as they arise and be the champion of the customer. If you are technical, creative, and care about the impact software has on everyday life, this role is for you.