A high growth SaaS in the healthcare space is looking for a Product Operations Lead to help scale and strengthen how our Product organization operates.

As our product and organization continue to grow, we are looking for someone who can work across teams to improve execution, release readiness, Product processes, tooling, visibility, and cross-functional coordination. This role reports directly to the VP of Product & Engineering and works closely with Product, Engineering, Operations, and Support. This is a highly hands-on role with broad impact across the Product organization.

What you will do:

Drive Execution & Follow-Through

• Facilitate regular operating meetings across Product and Engineering teams.

• Maintain visibility into key initiatives, blockers, dependencies, and risks.

• Drive follow-up and help keep important work moving.

• Surface issues requiring leadership attention before they become larger problems.

Own Release Readiness & Product Process

• Drive a consistent Product-side release-readiness process.

• Ensure completed work has been appropriately reviewed and signed off before release.

• Coordinate release notes, open-item follow-up, and readiness for impactful changes.

• Help ensure Operations and Support are prepared for significant releases.

• Improve the quality and consistency of Product requirements, Jira tickets, and development-readiness standards.

• Identify recurring process gaps and help improve the underlying process.

Own Product Operations, Tools & Automation

• Improve Product-team workflows, reporting, visibility, and operating processes.

• Own and improve Jira workflows, automations, UserPilot, and related Product tools.

• Identify opportunities to simplify or automate repetitive Product-team work.

• Use AI and automation to improve internal Product-team workflows and team efficiency.

• Help standardize successful AI and automation practices across the Product organization.

Surface Product & Customer Insights

• Analyze support tickets, client requests, bugs, usage data, and other feedback to identify recurring themes.

• Ensure meaningful insights reach the appropriate Product teams.

• Support feature-usage and adoption analysis.

• Help coordinate pilots, early-access programs, post-launch follow-up, and Product Advisory Council activities.

Work Across Teams & Get Things Done

• Strengthen coordination between Product, Engineering, Operations, and Support.

• Identify handoff gaps and help ensure important initiatives have clear ownership.

• Take ownership of special projects from start to finish when needed.

• Be willing to personally handle the tactical details required to move an initiative forward — whether that means coordinating vendors, obtaining equipment, organizing testing, setting up workflows, managing a pilot, or following through until something is complete.

No task should be considered beneath the role if it helps move an important initiative forward.

What We’re Looking For

• Meaningful experience in Product Operations, Product Management, Product Program Management, or a closely related role, ideally within a B2B SaaS organization.

• Experience using AI and automation to improve workflows, reduce manual work, or increase team efficiency.

• A strong communicator and relationship builder.

• Highly analytical and quick to understand complex workflows.

• Exceptionally detail-oriented.

• Organized, proactive, and strong on follow-through.

• Able to influence across teams, build alignment, and drive execution.

• Confident enough to push back respectfully when needed.

• Highly tech-savvy and curious about new tools.

• Independent, hands-on, resourceful, and comfortable taking ownership.

Additional Experience That’s a Plus

• Jira workflow design and automation

• Release readiness or release management

• Product analytics or adoption tooling

• Customer and support feedback analysis

• Low-code automation or AI workflow-building tools

• Working closely with Engineering teams

• HCM, payroll, workforce management, healthcare technology, or other complex or regulated SaaS environments

Growth Opportunity

This role has significant opportunity to grow in scope and responsibility, with broad exposure across Product and Engineering and direct access to senior leadership.