We are a large healthcare company and technology plays an important role in supporting our clients and internal operations, with multiple business-critical systems, workflows, and integrations operating at scale. We are looking for a highly organized Project Manager to support a complex operations and technology environment spanning multiple internal systems, process improvement initiatives, reporting workflows, and vendorsupported delivery. This role will serve as a central point of coordination across operational and technology projects, owning project planning, status tracking, stakeholder communication, risk and blocker follow-up, documentation hygiene, and delivery visibility across cross-functional teams. The Project Manager will support the requirements process by capturing discussion points, tracking open questions, coordinating stakeholder input, and ensuring decisions and next steps are clearly documented. The ideal candidate is organized, detail-oriented, and comfortable working across business and technical teams. They can turn discussions into clear next steps, timelines, owners, follow-ups, and measurable progress.

What you'll do

• Manage day-to-day coordination across product, operations, technology, QA, IT, and external development teams.

• Drive projects from intake through requirements, development, testing, release readiness, and post-release tracking.

• Maintain project plans, project management tools, status trackers, and related project artifacts.

• Coordinate with internal teams and external development partners to ensure work is clearly scoped, prioritized, and progressing.

• Track dependencies, risks, blockers, and unresolved decisions across multiple active initiatives.

• Follow up consistently with stakeholders to keep projects moving and ensure timely delivery.

Requirements & Documentation

• Translate business discussions into clear requirements, action items, owners, timelines, and open questions.

• Support the creation and maintenance of PRDs and functional specifications in partnership with product and business stakeholders.

• Maintain meeting notes, action items, decision logs, project trackers, release plans, and stakeholder follow-up materials.

• Ensure key requirements, decisions, and project changes are clearly documented.

• Keep project documentation and tracking systems accurate and up to date.

Cross-Functional Coordination

• Work closely with developers and technical teams to understand project status, dependencies, and blockers.

• Coordinate QA, UAT, stakeholder sign-off, and release readiness activities.

• Prepare concise project updates for leadership and operational stakeholders.

• Ensure stakeholders have clear visibility into project status and upcoming milestones.

• Help establish repeatable project management processes as the organization grows.

What Success Looks Like

Within the first 90 days, this person should help create better visibility, cleaner handoffs, stronger follow-through, and more consistent project execution.

Success will include:

• Active initiatives have clear owners, next steps, timelines, and blockers.

• Jira and Notion are consistently updated and trusted by the team.

• Requirements and decisions are clearly documented.

• Stakeholders can understand project status without repeated follow-up.

• Releases are better coordinated across Product, Operations, Development, QA, and IT.

• Product Leadership has more capacity to focus on prioritization, strategy, and cross-functional alignment.

What We're Looking For

• 3+ years of project management experience in operations, technology, healthcare, revenue cycle, SaaS, or a related environment.

• Strong experience managing cross-functional projects involving business, technical, and operational stakeholders.

• Comfortable working in an Agile environment, including sprints, standups, retrospectives, and backlog grooming.

• Experience working directly with developers and technical teams.

• Ability to follow technical conversations and translate them into clear action items and project requirements.

• Experience gathering requirements, documenting decisions, and driving follow-through across multiple workstreams.

• Experience with project management tools such as Jira, Asana, Monday.com, ClickUp, or similar.

• Strong written communication and documentation skills.

• Highly organized, detail-oriented, and proactive.

• Strong follow-up discipline and ownership mindset.

• Comfortable managing ambiguity and bringing structure to fast-moving environments.

Preferred

• Experience with Jira and Notion specifically.

• Experience managing Salesforce-related projects.

• Background in healthcare operations, revenue operations, regulated operations, or complex workflow-driven environments.

• Experience coordinating with external development vendors or offshore teams.

• Familiarity with QA, UAT, release management, and production support.

• Experience working in environments where processes and project structures are still being established.

Who You Are

You are structured, practical, and dependable, with a strong bias toward action. You don't wait for perfect direction. You clarify requirements, document decisions, identify risks and blockers, establish ownership, and keep projects moving.

You are comfortable bridging business and technology teams and communicating effectively with Product Leadership, Operations, Developers, QA, IT, and external partners. You bring structure to ambiguity and ensure that commitments, decisions, and next steps don't get lost.